At the SMALL ANIMAL CLINIC, our goal is to protect and ensure the privacy of the information provided to us, always respecting the trust of our clients and the users of our website.
We always comply with applicable national and European legislation on the Protection of Personal Data and have implemented a series of measures and procedures to ensure full compliance with the European Union’s new General Data Protection Regulation (GDPR) of the European Union. Please review this Privacy and Personal Data Protection Policy.
This Policy sets out the basis for our website’s processing of all personal data we collect from you or that you provide to us. We collect certain basic information when you visit our website, and we recognize the importance of keeping this information secure and informing you about how we intend to use it.
Please review this Policy to learn more about how we collect, store, use, share, and protect the personal data and information we receive. Also, learn about your rights regarding this collection and processing, how you can exercise them, and, more generally, how you can contact us with any questions.
1. Principles Governing Data Processing
2. Lawfulness of Processing
3. Minors
4. Collection and Use of Personal Data
5. Transfer of Personal Data to Third Parties
6. Rights and How to Exercise Them
7. Links to Other Websites
8. Provision of Professional Services
9. Changes to the Privacy Policy
10. Contact Information
1. Principles Governing Data Processing
a) Lawfulness and Transparency
All personal data we collect is processed lawfully and legitimately, always in accordance with applicable law and in a manner that is transparent regarding the information we collect about you.
b) Purpose limitation and data minimization
The SMALL ANIMAL CLINIC collects your personal data for specified, explicit, and legitimate purposes, and such data is not further processed in a manner incompatible with those purposes. Furthermore, only data that is appropriate and necessary for the purpose for which it is processed is collected. In other words, the information and data you share with us are not subject to further unlawful processing, unless there are reasons of public interest.
c) Accuracy
Your personal data is accurate and, when necessary, kept up to date. The SMALL ANIMAL CLINIC takes all reasonable measures to promptly delete or correct personal data that is inaccurate, using the provided processing form as well as through direct communication via email (e-mail), as detailed below.
d) Limitation of the storage period
The SMALL ANIMAL CLINIC retains your personal data only for as long as necessary for the purposes of processing or to comply with an individual’s request, or until the data subject requests its deletion (and in any case, no longer than 7 years, unless we continue to retain it as required by applicable law).
e) Data Integrity, Confidentiality, and Security
The SMALL ANIMAL CLINIC implements appropriate security policies and procedures to ensure that your personal data is processed in a manner that guarantees adequate security, including, among other things, protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, through the use of appropriate technical and organizational measures.
Despite the efforts made by the SMALL ANIMAL CLINIC, security cannot be absolutely guaranteed against all threats. In the event of a loss or breach of personal data, we have a specialized incident response team and a procedure for handling such incidents in order to remedy the breach as quickly as possible, minimize potential consequences, and comply with our legal obligations. We make every effort to ensure that access to your personal data is limited to those who need to know it.Τα άτομα που έχουν πρόσβαση στα δεδομένα είναι υποχρεωμένα να τηρούν την εμπιστευτικότητα αυτών των δεδομένων. Σε περίπτωση παραβίασης των προσωπικών σας δεδομένων σας ενημερώνουμε άμεσα και με κάθε πρόσφορο μέσο.
2. Lawfulness of Processing
For the processing of your personal data and information to be lawful, certain conditions must be met. The SMALL ANIMAL CLINIC, always in compliance with Greek and EU legislation, collects only the personal data that is essential and necessary, adhering to the above legal requirements, which are as follows:
a) Your consent: In order for us to process the data you provide, you must first give us your consent by accepting the terms of use and this privacy policy of our website, as well as the use of cookies. We may occasionally ask for your specific permission to process certain personal data, and we will process your personal data in this manner only if you agree to it. You may withdraw your consent at any time by completing the “Personal Data Management Request,” through which you may at any time request the withdrawal of your consent regarding the processing of certain personal data, as well as the export, correction, or deletion of your personal data held by us, or by contacting the SMALL ANIMAL CLINIC at kontostoli.vet@gmail.com.
In general, you are not required to submit personal data to the SMALL ANIMAL CLINIC online, but we may ask you to provide certain personal data in order to receive additional information about our services and events. The SMALL ANIMAL CLINIC may also ask for your permission for certain uses of your personal data, and you may either consent to or refuse these uses. If you accept the consent clause for specific services or communications, such as an email newsletter, you will have the option to unsubscribe from the relevant mailing list at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will endeavor to delete your data as soon as possible, although we may need some time and/or information before we can process your request.
b) Performance of a contract: This applies when the processing of your personal data is necessary to fulfill our obligations arising from a contract to which you are a party, or following a request from you prior to entering into a contract.
c) Legal obligation: This applies when we are required to process your personal data to comply with a legal obligation, such as maintaining records for tax purposes or providing information to a public body or law enforcement authority.
d) Legitimate interest: We may process data about you when we have a legitimate interest in carrying out a lawful activity to ensure the continuity of that activity, provided that this does not override your interests.
e) Public interest: sometimes processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority
3. Minors
The SMALL ANIMAL CLINIC recognizes the importance of protecting children’s personal data, especially in an online environment. If the child providing consent for the processing of their personal data is at least 16 years of age, then the processing is lawful. If the child is under 16 years of age, such processing is lawful only if and to the extent that such consent is provided or authorized by the person who has parental responsibility for the child.
4. Collection and Use of Personal Data
4.1 What Data We Collect
We collect your personal data only if you choose to provide it (for example, if you contact us via email or if you sign up as a subscriber for certain services). In some cases, you may have already provided your personal data to the SMALL ANIMAL CLINIC in the past.
By registering and/or submitting your personal data to the SMALL ANIMAL CLINIC, you also consent to the use of this data in accordance with this Statement. Your personal data will not be used for any other purposes unless we obtain your permission, or unless such use is required or permitted by law or professional standards. For example, if you register on the IATREIO MIKRON ZOON website and provide information about your preferences, we will use that information to personalize your user experience. When you register or log in using a third-party single sign-on service, we may identify you as the same user regardless of the devices you use and personalize your user experience on any other IATREIO MIKRON ZOON websites you visit. If you send us your resume (CV) to apply online for a job at the SMALL ANIMAL CLINIC, we will use the information you provide to determine whether you meet. When you register or log in using a third-party single sign-on service, we may identify you as the same user regardless of the devices you use and personalize your user experience on any other IATREIO MIKRON ZOON websites you visit. If you send us your resume (CV) to apply online for a job at the SMALL ANIMAL CLINIC, we will use the information you provide to determine whether you meet the requirements for current job openings at the SMALL ANIMAL CLINIC. In some cases where you have signed up for certain services, we may temporarily store your email address until we receive confirmation of the information you provided via email (i.e., by sending an email to the email address you provided during registration to confirm your registration request).
4.2 Automatic Collection of Personal Data
In some cases, the SMALL ANIMAL CLINIC and its service providers use cookies and other technologies to automatically collect certain categories of data when you visit our website, as well as through any emails we may exchange. Collecting this data allows us to personalize your online experience, improve the performance, usability, and effectiveness of the IATREIO MIKRON ZOON website, and to evaluate the effectiveness of our marketing activities.
4.2.1 IP AddressesAn IP address is a number assigned to your computer every time you access the Internet. It allows computers and network servers to identify and communicate with one another. The IP addresses from which visitors appear to originate may be logged for information technology security and system diagnostic purposes. This data may also be used in aggregate form to analyze website trends and performance.
4.2.2 Cookies
Cookies may be placed on your computer or internet-enabled device each time you visit our website. This allows the website to recognize your computer or device and serve various purposes.
A warning banner will appear on our website asking for your consent to the collection of cookies. If you do not give your consent, your computer or internet-enabled device will not be tracked for activities related to the promotion of services. A secondary type of cookie may be required to ensure necessary functionality. These cookies will not be blocked through the use of this warning banner. Your selection will be stored in a cookie and will remain valid for a period of 365 days. If you wish to revoke your selection, you can do so by deleting your browser’s cookies.
Although most browsers automatically accept cookies, you can choose whether or not to accept cookies through your browser settings (an option often found in your browser’s Tools or Preferences menu). You can also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of the features of our website, and certain parts of our website may not function properly.
You can find additional information about managing cookies in the “Help” section of your browser or on websites such as www.allaboutcookies.org.
Other third-party tools and widgets may be used on our website to provide additional functionality. The use of these tools or widgets may place a cookie on your device to make their service easier to use and to ensure that your activity is displayed correctly on our web pages.
Cookies alone do not reveal your email address or identify you personally in any other way. In our analytical reports, we may receive identifying information, including IP addresses, but only to determine the number of unique visitors to our websites and the geographic origin of visitors, and not to identify individual visitors.
By browsing our website and entering your login information to access areas reserved for registered users, you agree that we may place cookies on your computer or on your internet-enabled device.
4.2.2.1 Types of Cookies
The main types of cookies that websites may use are described below
• Session cookies (session cookies)
These are temporary cookies that remain in your device’s browser cookie file only for the duration of your visit and are deleted when you close your browser.
• Persistent cookies
These remain in your device’s browser cookie file even after you close the browser, sometimes for a year or longer (the exact duration depends on the lifespan of each cookie). Persistent cookies are used when the website operator may need to know who you are for more than one visit (e.g., to remember your username or your preferences regarding the website’s configuration).
• First-party cookies
These are cookies that are installed in your browser and/or on your device’s hard drive by the website you are visiting. This involves assigning you a unique identifier to track your navigation on the website. Website operators often use first-party cookies to manage visits and for identification purposes.
• Third-party cookies
These are cookies used by third parties, such as social media platforms, to track your visits to the various websites on which they advertise. The website operator has no control over these third-party cookies.
4.2.2.2 Cookies from video service providers (Google, Vimeo, DailyMotion, etc.)
These providers may place cookies on your device if you watch videos on our website that they provide to us as an external service. If you disable these cookies, you may not be able to view the embedded videos on our website.
4.2.3 Google Analytics
The SMALL ANIMAL CLINIC uses Google Analytics. You can find more information about how the SMALL ANIMAL CLINIC uses Google Analytics here: http://www.google.com/analytics/learn/privacy.html
To provide website visitors with more options regarding how their data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information regarding the visit to the website should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services.
4.2.4 Web beacons
A web beacon is a small image file on a web page that can be used to collect certain data from your computer, such as IP addresses, the time the webpage content was viewed, the type of browser, and the presence of cookies previously placed by the same web server. The SMALL ANIMAL CLINIC uses web beacons only in accordance with the provisions of applicable law.
SMALL ANIMAL CLINIC or its service providers may use web beacons to track the effectiveness of third-party websites that provide us with recruitment or advertising services, or to collect aggregate statistical about visitors and manage cookies.
You have the option to disable certain web beacons by rejecting the relevant cookies. The web beacon will still be able to record an anonymous visit from your IP address, but the information from the cookies will not be recorded.
4.3 Social Media Applications and Widgets
In addition, our website may host blogs, forums, crowdsourcing, and other applications or services (collectively referred to as “social media features”). The purpose of social media features is to facilitate the exchange of information and content. Any personal information you provide to any social media feature of IATREIO MIKRON ZOON may be disclosed to other users of that social media feature (unless otherwise stated at the time of collection), over whom we may have limited or no control.
The publication of third parties’ personal data (images, etc.) via the SMALL ANIMAL CLINIC website is illegal, unless prior consent has been obtained from the data subjects.
5. Transfer of Personal Data to Third Parties
We do not share personal data with third parties that are not affiliated with us, unless such disclosure is necessary for our legitimate professional and business needs, in order to respond to your requests, and/or where required or permitted by law or professional standards.
This includes the following third parties:
• External service providers: Where necessary, we will engage other companies and individuals to perform certain tasks that contribute to our services on our behalf under data processing agreements. For example, we may provide personal data to partners to host our databases and applications, to provide data processing services, or to send you information you have requested, or to call centers for the purpose of providing support services or conducting interviews during market research projects. All partners of the SMALL ANIMAL CLINIC are fully compliant with the General Data Protection Regulation (GDPR) and are contractually bound to adhere to it. The SMALL ANIMAL CLINIC transfers personal data to these partners only when they meet our strict data processing and security standards. We disclose only the personal data necessary for them to provide their services.
• Business Transfer: In the event of a reorganization, restructuring, merger, sale, or other transfer of assets, we will transfer data, including personal data, on a reasonable scale, provided that the recipient agrees to respect your personal data in a manner consistent with applicable data protection laws. We will continue to ensure the confidentiality of any personal data and will notify you when your personal data becomes subject to a different privacy policy.
• Courts, judicial, or regulatory authorities: The SMALL ANIMAL CLINIC may disclose personal data in order to respond to requests from courts, judicial, governmental, or law enforcement authorities, or where it is necessary and prudent to comply with applicable laws, court rulings, or orders from courts or judicial authorities.
• Public Agencies: The SMALL ANIMAL CLINIC may disclose personal data in the event of audits by public bodies and authorities, such as audits concerning data protection, security, or tax audits.
For example, your personal data may be disclosed to the following recipients:
• MANBIZ ISP – MANELIDIS BROTHERS, General Partnership
• Google
• Mailchimp
• Facebook
• Hetzner
The SMALL ANIMAL CLINIC will not disclose the personal data you provide to any third parties for their direct use for marketing purposes.
6. Rights and How to Exercise Them
If you have submitted personal data to the SMALL ANIMAL CLINIC, you have the following rights:
• Access: You have the right to access and download your personal data. Before we provide you with your personal data, we may ask you to provide proof of your identity and sufficient information about your transactions with us so that we can identify your personal data.
• Correction: If the data we have about you is inaccurate, you can correct it by editing your profile, submitting a “Personal Data Management Request,” or alternatively, asking us to correct any inaccuracies in it.
• Objection and restriction of processing: You have the right to object to our processing of your personal data if we no longer have the right to use it for any legitimate reason, or to request that its processing be restricted in certain cases, such as for data accuracy and legality purposes.
• Right to data portability: Upon your request, we will transfer your data to another data controller, where technically feasible, provided that the processing is based on your consent or is necessary for the performance of a contract
• Right to erasure: You have the right to request the erasure of your data in certain cases, such as when it is no longer necessary for processing or has been stored in our records for a long period of time.
You can exercise the above rights by completing the “Personal Data Management Request” form, through which you may at any time request the export, correction, or deletion of your personal data held by us.
You may also submit a request or exercise your rights by contacting us at kontostoli. vet@gmail.com, and we will make every reasonable and practical effort to comply with your request, provided that it is consistent with applicable law and professional standards.
7. Links to Other Websites
The IATREIO MIKRON ZOON website may contain links to other websites for your convenience and information. These websites operate independently, and since they do not collaborate with IATREIO MIKRON ZOON, they are not under our control, and we are not responsible for any unlawful processing of your personal data. They may have their own privacy policies, which we urge you to review if you visit any links to other websites, before disclosing any personal data.
8. Provision of Professional Services
The SMALL ANIMAL CLINIC collects personal data in the course of providing professional services—typically when providing services to individuals, employers, businesses whose customers are natural persons, and the public sector. Our relationships with clients are governed by letters of engagement and general terms of business, including the use of the personal data we collect. SMALL ANIMAL CLINIC provides various types of services, and its role may not always be clear to data subjects. However, the SMALL ANIMAL CLINIC complies with its obligations under applicable Greek and European data protection laws, as currently in force, and the applicable regulatory guidelines related to the management of personal data.
9. Changes to the Personal Data Protection Policy
The SMALL ANIMAL CLINIC may periodically amend this Policy to ensure it complies with national and EU legislation and reflects our current privacy practices. Whenever we make changes, we will note the date of the amendment or revision at the bottom of this page, and we will notify you of the changes whenever necessary.
10. Contact
If you have any questions, comments, or complaints regarding our handling or protection of your personal data, or if you wish to modify your personal data or exercise any of your rights as a data subject, please contact us at kontostoli. vet@gmail.com.
This policy was last revised on May 14, 2021, and is effective as of May 14, 2021.